You have a question about a new savings account. How would you prefer to get in contact with your bank about it?
Submitted 96 days ago by danischouten  Favorite
Embed
Options
|
|
Loading...
| Results | |
|---|---|
|
|
|
| Online chat | |
|
|
| 41 votes 15% | |
| Telephone | |
|
|
| 68 votes 24% | |
|
|
| 94 votes 34% | |
| Bank branch (office) | |
|
|
| 77 votes 28% | |
Depending on the nature of the question, I'd prefer to find the answer on the bank's web site. If I needed to talk to someone, I'd want to do it by phone, but I want 24-hour service and the option to speak to a rep right away in the phone menu.
I think people that design electronic operator menus were born with their heads up their asses.
or look at the FAQ on the banks website...
Ditto. Why would I want to waste time on the phone, having to negotiate four or more levels of inane menus that all reference commonly asked questions. If my question was "commonly asked" I'd have already found the answer on their web page or blog or by googling the newsgroups. They seem to think people pick up the phone FIRST, but I never pick up the phone until I have exhausted EVERY online possibility, so it is SO frustrating to hear their dopey electronic operators referring me to their web page when the web page is totally my primary choice right at the start. Why waste time with humans unless it's totally necessary?